faq on shopping through covid 19 with big box store

COVID19 Update 

We’re open for business and here to help.

Covid-19 Information for our customers

We want you to rest assured that in these exceptional times, we’re open for business.

More than that, we want you to know that you are safe when you buy from us. 

You can still place orders and benefit from access to our diverse, extensive, global product range.

We’re continuously monitoring worldwide health guidance and adjusting our working practices to protect our customers, people and partners.

And we’re working closely with our committed Suppliers and courier networks to help them keep their businesses moving forward and keep products shipping to your door.

We hope our FAQ section below will answer your immediate questions.


Frequently asked questions

Can I still place orders on Big Box Store?

Of course, We're still open for business and you can continue to place orders for products from our range.

Will my package still be delivered on time?

Our courier partners, and suppliers are overall coping well with the dramatic shifts in demand as a result of various announcements and lockdowns. It is however important to keep in mind that there are delays to usual delivery timelines and updating of tracking information.  

Due to the unprecedented nature of the situation, we ask for your understanding and patience where there are instances of late order arrivals due to circumstances outside of our control and the high increase in deliveries of goods required across the globe.

Is it safe to receive packages and products?

There is no evidence at this time to show that Coronavirus can be spread via products or packaging. You may see some local delivery practices change (such as no signatures required, social distancing and other measures) in order to protect delivery staff and you, and to keep the global distribution network operating as efficiently as possible.

What is your returns policy?

We hope you will be satisfied with your purchase, but our returns option is in place as normal and should you need it our returns policy can be found here.

How are you protecting customers, people and partners?

Our team are working remotely and adhering to local restrictions and government guidance for working practices.

We are continuously monitoring health guidance and adjusting our working practices to meet specific needs.

Can I still contact Customer Services?

Of course - we can be contacted at info@bigboxstore.com.au at any time. Please note due to the current situation regarding Covid-19, we are currently receiving a larger number of customer enquiries, and it’s taking us a little longer than usual to respond, but rest assured, our team will be in contact as soon as they are able to.

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